Terms and Conditions
Making a Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Switch, Solo and Visa Electron. You may send your credit card information via phone, fax, postal mail or over the Internet. If you wish to pay by cheque or postal order we will be happy to help but please call when placing your order.
In some very rare cases, including but not limited to highlands, Isle of Wight, Scottish islands, etc. shipping costs might be higher than quoted online. We will send the majority of these at no extra cost however we reserve the right to request a supplementary shipping charge if necessary. You will always be contacted by phone to authorise any extra charges if applicable.
Just Paintball do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes
If you are at all unhappy with any product please get in touch with us immediately on 01325 24 24 19 or firstname.lastname@example.org and we will explain exactly what to do with your product. A refund will be granted for all goods returned unused and in their original packaging, in some cases a 20% restocking fee may be applied.
It is essential that you contact us prior to returning any product so we can discuss with you the best and most secure way to return goods to us. We cannot guarantee your postage costs will be refunded if you do not contact us in advance.
Please note that paintballs cannot be returned as these are temperature dependant consumable products. We accept returns on mail order items within 7 days of purchase date and 21 days for products bought in store. Please be aware that whilst every effort is made to process refunds as fast as possible, please do allow up to 14 working days for refunded payments to show in your bank account as different banks offer different processing times on this service. Please contact us to confirm details before returning any product to the store.
For orders made from the UK or the European Union, 20% VAT is included.
Marker / Equipment Servicing
We have fully trained technicians and are pleased to offer marker and equipment servicing. Our servicing charges are detailed on the Tech Help section of our website. You will always be notified in advance of the costs associated with fixing your equipment and given the option to proceed with the service or have your goods returned to you. Should we proceed with a service on your instruction you would be expected to pay for the service work within 7 days. Should you not make payment within a reasonable time frame, (specifically no later than 90 days), we reserve the right to sell your equipment to recover the costs of the repair work. We will always contact you before making any decision to do this.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Just Paintball will endeavour to fulfill your order and supply your goods as quickly and efficiently as possible.